Senior DAS Support Engineer
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Job Summary
To support complex Distributed Antenna System (DAS) operations, the full-time contract Senior DAS Support Engineer will provide Level 3 escalation support, diagnose RF and infrastructure issues, and manage incident lifecycles remotely from New Jersey.
Key responsibilities
- Provide Level 3 escalation support for DAS and in-building wireless incidents across various platforms
- Own the complete incident lifecycle through ServiceNow, including diagnosis, escalation, and service restoration
- Analyze network health metrics and perform root cause analysis to recommend corrective actions
Required qualifications
- Bachelor's degree in electrical engineering, Telecommunications, or a related field preferred
- 5+ years of experience supporting Distributed Antenna Systems (DAS) and LTE/5G wireless networks
- Hands-on experience with CommScope, Corning, SOLiD, JMA, or similar DAS platforms
- Experience with ServiceNow and incident management processes
- Ability to coordinate with carriers, OEMs, and field teams during critical incidents
Complete Job Description
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