Senior Desk-Side Administrator
Job Summary
To support desktop services, the full-time Senior Desk-Side Administrator will manage data analysis and reporting, coordinate desktop changes, and participate in incident handling within a Microsoft environment.
Key Responsibilities
- Coordinate and prioritize desktop change requests and rollout plans to ensure smooth implementation
- Participate in incident handling and larger projects related to desktop changes, such as antivirus rollouts
- Utilize ITSM tools for data analysis and reporting while maintaining a high standard of service delivery
Required Qualifications
- 7+ years of experience in service desk or desk-side support, with a focus on hardware problem solving
- Proficiency in Windows operating systems (Windows XP, 10) and server environments (Windows 2008/2012/2016)
- Experience with ITSM ticketing tools such as ServiceNow, Remedy, or HP Service Center
- Knowledge of Active Directory and remote desktop connectivity applications
- Preferred certifications include MCP, MSCE, A+, or ITIL knowledge
Complete Job Description
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