Senior Desk Side Administrator
Job Summary
Providing technical support for end-user computing platforms, the full-time Senior Desk Side Administrator will deliver Level 1 and Level 2 break/fix support for desktops, laptops, and mobile devices while managing inventory and service requests in a corporate environment.
Key Responsibilities
- Deliver remote and deskside technical support for hardware and software issues, including device configuration and technical refresh
- Document and classify incidents in ticketing systems, ensuring adherence to service level agreements for Field Service tickets
- Manage spare inventory for in-scope hardware devices and track requests for new devices and components
Required Qualifications
- Broad understanding of Windows 10/Windows 11 and mobile operating systems (iPad/iPhone) in a corporate setting
- Experience with modern cloud desktop management technologies, including Office365, OneDrive, and MFA support
- Basic understanding of Microsoft SCCM
- Proven ability to communicate technical concepts effectively to both technical and non-technical users
- Strong problem-solving skills with a focus on critical thinking and creativity
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,222 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
