Senior Desk Side Support Technician
Job Summary
Providing technical support for end-user computing platforms, the full-time Senior Desk Side Support Technician will deliver Level 1 and Level 2 break/fix support for desktops, laptops, and mobile devices while managing hardware and software issues in a corporate environment.
Key Responsibilities
- Deliver remote and deskside support to authorized users, including troubleshooting hardware and software malfunctions
- Document and classify incidents in ticketing systems while managing and maintaining spare inventory for in-scope hardware devices
- Assist with device configuration and technical refresh, ensuring compliance with service level agreements (SLAs) for Field Service tickets
Required Qualifications
- Broad understanding of Windows 10/Windows 11 and mobile operating systems (iPad/iPhone) in a corporate setting
- Basic understanding of Microsoft SCCM and modern cloud desktop management technologies such as Office365 and OneDrive
- Experience with diagnostic tools for assessing hardware and software malfunctions
- Ability to articulate technical concepts to both technical and non-technical audiences
- US Citizenship is required
Complete Job Description
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