Senior Digital Customer Success Manager
Job Summary
To support a growing customer success team, the remote Senior Digital Customer Success Manager will manage a portfolio of clients, focusing on onboarding, risk mitigation, and providing technical guidance while leveraging data to enhance customer engagement and drive renewals.
Key responsibilities:
- Leverage customer journey data to drive onboarding and activation for clients in the portfolio
- Proactively identify risks and develop mitigation strategies to ensure customer success
- Provide technical guidance on product implementation and adoption best practices
Required qualifications:
- 5+ years in a customer-facing role, ideally in tech-led customer success or account management
- Experience using data to target customer engagement and manage a large portfolio
- Proven success in owning the renewal process with accountability for retention quotas
- Strong project management skills and experience working with technical products
- Foundational technical knowledge relevant to the role, with a willingness to learn more about LaunchDarkly
Complete Job Description
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