Senior Digital Program Manager

Job Summary

To drive the digital engagement strategy for Customer Success, the full-time Senior Digital Program Manager will own the Gainsight platform, design and launch automated customer journeys, and analyze engagement metrics, all while working remotely.

Key Responsibilities

• Own the strategy, roadmap, and calendar for Customer Success digital programs across the customer lifecycle
• Design and build automated journeys in Gainsight, including email campaigns and in-app messaging
• Track customer engagement and identify gaps, proposing prioritized programs to enhance customer outreach

Required Qualifications

• 4-6+ years in Customer Success Operations or lifecycle programs, with 3-5 years of hands-on Gainsight experience
• Proven ability to design, build, and manage Journey Orchestrator programs and email campaigns
• Strong understanding of the Gainsight data model and experience with Snowflake-to-Gainsight data ingestion
• Experience using data to identify engagement gaps and develop actionable programs
• Ability to work independently and manage competing priorities effectively