Senior Director of Account Management

Job Summary

Responsible for managing strategic relationships with health plan clients, the full-time Senior Director of Account Management will oversee account management services, ensure client satisfaction and retention, and collaborate across functions to align strategies remotely.

Key Responsibilities

• Provide strategic leadership for the retention function of large health plans and serve as the primary point of escalation for relationship management
• Analyze performance data to monitor employer group contracts and develop standard operating procedures for efficient client service
• Collaborate with health plan engagement and sales teams to build relationships with clients and drive the adoption of Prime's products and services

Required Qualifications

• Bachelor's degree in Business, Marketing, Finance, Healthcare Administration, or related field, or equivalent experience
• 10 years of relevant client services experience in healthcare or pharmacy benefit management
• 7 years of leadership and people management experience
• In-depth understanding of the healthcare industry with expertise in pharmacy trends or health plan benefits
• Proven ability to establish strategic plans for successful client retention and product adoption