Senior Director of Account Management

Job Summary

Leading a high-performing team, the remote Senior Director of Account Management will drive operational excellence and strategic leadership for Enterprise Base Account Managers, focusing on revenue growth, partner satisfaction, and service delivery across multiple accounts.

Key Responsibilities

• Develop and communicate a strategic vision for the Enterprise Partner Account Management function aligned with business objectives
• Establish performance metrics and operational standards to ensure consistent delivery excellence across managed partner accounts
• Recruit, mentor, and develop a team of Enterprise Base Account Managers, fostering a culture of continuous improvement and operational excellence

Required Qualifications

• Bachelor's degree or equivalent work experience (10+ years in client-facing account management or operations roles)
• 7+ years of experience in account management or customer success roles with progression to leadership
• 3+ years of direct experience managing or mentoring account management teams
• Proven track record of driving revenue retention and account expansion in complex environments
• Exceptional analytical and decision-making skills with proficiency in data analysis and business strategy formulation