Senior Director of Account Management

Job Summary

Leading a team of account managers, the full-time Senior Director of Account Management will oversee client relationships with large health systems, drive strategic account management standards, and directly manage select accounts in a remote capacity.

Key Responsibilities

• Lead and develop the account management team, focusing on hiring, coaching, and performance management
• Set and uphold strategic standards for account management, ensuring high-quality account plans and customer engagement
• Run escalation and decision forums to address account issues and drive resolutions effectively

Required Qualifications

• 12+ years in account management or related fields, with at least 5 years in a leadership role
• Working fluency in medical coding and revenue cycle management, with relevant credentials being a plus
• Experience with large health systems or academic medical centers, either as a vendor or customer
• Proven track record of developing senior team members and fostering initiative
• Strong executive presence and ability to engage with C-suite stakeholders