Senior Director of Client Success

Job Summary

Defining and leading the enterprise strategy for SaaS implementation and client success management, the full-time remote Senior Director of Client Success will shape service strategies, drive client retention, and ensure a seamless client experience across the organization.

Key responsibilities

• Define and evolve the enterprise-wide client management strategy and service standards
• Align global implementation and support functions with broader business growth objectives
• Lead executive-level client engagement and oversee budgeting and resource planning

Required qualifications

• Bachelor's degree or equivalent experience; Master's degree preferred
• 12+ years of experience in SaaS implementation, customer support, or customer success
• 6+ years of experience leading enterprise-level initiatives and cross-functional teams
• Proven track record of scaling global customer success or service operations
• Strong financial acumen with experience managing multi-functional budgets