Senior Director of Client Success
Job Summary
Managing a portfolio of strategic and complex client relationships, the full-time Senior Director of Client Success will ensure strong partnerships, oversee client performance, and lead recovery strategies for at-risk engagements in a remote setting.
Key responsibilities
- Serve as the executive relationship owner for key client stakeholders and provide regular updates to assigned executive sponsors
- Lead the development and execution of action plans for at-risk clients while coordinating recovery strategies with Operations and leadership
- Track client health indicators and identify service expansion opportunities to support long-term client retention
Required qualifications
- Minimum 8 years of healthcare revenue cycle experience
- Experience managing large and complex client relationships
- Strong financial and operational analysis skills
- Executive-level communication skills
Complete Job Description
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