Senior Director of Client Success

Job Summary

Overseeing client relationships and operational performance, the full-time Senior Director of Client Success will manage the Director and Manager of Client Success to ensure best-in-class service delivery and monitor client success metrics in a remote environment.

Key responsibilities

• Ensure high-quality client service and maintain relationships for key accounts
• Monitor and analyze client performance, utilizing KPI tools to report on success metrics
• Mentor team members and drive standardization of client engagement practices

Required qualifications

• High School Diploma or GED required; Bachelor's Degree in business, healthcare management, or related field preferred
• Minimum of five years of experience in healthcare, revenue cycle management, or a related field
• Familiarity with medical billing and terminology
• Strong leadership and management skills
• Proven ability to analyze and resolve client-related issues collaboratively