Senior Director of Customer Education

Job Summary

To support the growth of AbsenceSoft University, the full-time Senior Director of Customer Education will set the strategy for training and certification programs, manage a small team, and directly contribute to course content while working remotely.

Key responsibilities

• Set the strategy and content roadmap for AbsenceSoft University, developing courses and certifications
• Manage the end-to-end certification program, including exam design and compliance-sensitive training material
• Collaborate with internal teams to ensure training content aligns with current leave and accommodations laws

Required qualifications

• 7+ years of experience in customer education, training, or learning and development, with team management experience
• Proven track record of building or scaling a training or certification function in a B2B SaaS or technology environment
• Hands-on experience with learning management systems and their integration with CRM platforms
• Depth of knowledge in leave and accommodations compliance, with relevant certifications or experience
• Strong communication skills, with a proactive approach to raising risks or delays