Senior Director of Customer Innovation

Job Summary

Driving global technical sales strategy, the full-time salaried Senior Director of Customer Innovation will oversee specialized technical sales organizations, transforming them into a cohesive and strategic engine that impacts revenue and product innovation.

Key responsibilities

• Formulate and deliver a comprehensive macro strategy for Sales Engineering Labs, COE, and Forward Engineering teams with clear milestones
• Develop a 12-month organizational roadmap to transition the team from tactical support to a strategic ecosystem aligned with business goals
• Present data-driven business cases to define resource scaling and strategic necessity for specialist functions during annual planning cycles

Required qualifications

• 10+ years of experience leading technical sales or systems engineering teams within cybersecurity, including 4+ years managing multi-tiered organizations
• Proven experience overseeing complex technical infrastructure groups such as Cloud/On-Prem Demo Labs or Technical Enablement functions
• Strong financial and operational acumen with experience structuring headcount models and mapping engineering performance to revenue metrics
• High-stakes mediation skills with the ability to manage conflict and adapt to challenging group dynamics
• Exceptional resilience and communication skills during periods of organizational evolution, actively driving alignment