Senior Director of Customer Success

Job Summary

Leading a team of Customer Success professionals, the full-time Senior Director of Customer Success will own the success, retention, and growth of strategic accounts, ensuring exceptional customer experiences and driving revenue expansion in a remote work environment.

Key Responsibilities

• Lead and develop a team responsible for high-value accounts, aiming for net revenue retention targets
• Build and execute strategic account plans that align Sinch's solutions with customer business objectives
• Serve as the executive sponsor for strategic customers, fostering trusted relationships with C-level stakeholders

Required Qualifications

• Experience in senior leadership roles within customer success or strategic account management in a global technology company
• Proven track record of achieving net revenue retention and expansion in large enterprise accounts
• Strong background in building executive-level relationships and managing complex escalations
• Expertise in strategic planning and execution, particularly in multi-year account management
• Bachelor's degree required; MBA or equivalent preferred