Senior Director of Customer Transformation
Job Summary
Driving large scale automation and AI adoption, the full-time Senior Director of Customer Transformation will lead DevOps initiatives to enhance customer experience and operational efficiency while collaborating with cross-functional teams in a remote setting.
Key responsibilities
- Define and execute the enterprise automation and DevOps strategy to achieve scalable and measurable outcomes
- Drive AI integration into operational workflows, reducing manual effort and improving service reliability
- Lead transformation towards touchless ticketing, enhancing automation adoption and operational consistency
Required qualifications
- 10+ years of progressive leadership experience in DevOps, automation, or operational technology environments
- 5+ years of experience leading managers and senior technical leaders with accountability for strategy and outcomes
- Demonstrated success in driving enterprise-scale automation initiatives that improve operational efficiency
- Proven experience in modernizing legacy workflows into scalable and automated platforms
- Strong track record of measurable business impact, including improvements to operational KPIs and cost efficiency
Complete Job Description
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