Senior Director of Delivery Management
Job Summary
Leading global service delivery teams, the full-time Senior Director of Delivery Management will drive operational transformation and ensure the commercial success of Digital Workplace Solutions for a large global restaurant enterprise in a remote environment.
Key responsibilities
- Oversee large-scale Digital Workplace and Service Desk operations, ensuring service quality and customer satisfaction
- Build and maintain trusted relationships with executive stakeholders, leading strategic planning and operational governance discussions
- Drive continuous improvement initiatives focused on automation, analytics, and operational excellence
Required qualifications
- Bachelor's degree in Business, Information Technology, Engineering, or related discipline
- 12+ years of progressive leadership experience in Digital Workplace Services, IT Service Management, or related fields
- 5+ years of experience leading large-scale global delivery organizations
- Strong understanding of restaurant operations and technology, including POS systems and peak-volume environments
- Proven experience managing executive-level client relationships in complex service delivery environments
Complete Job Description
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