Senior Director of Operations

Job Summary

Leading the operational strategy for the Customer Excellence Group across the Americas, the full-time Senior Director of Operations will drive execution and performance management to ensure customer success and alignment with organizational goals, operating in a flexible or remote work environment.

Key responsibilities

• Define and execute the operational strategy and annual operating plan for CEG across the Americas, ensuring alignment with global priorities
• Partner with leadership teams to track performance metrics, manage resource allocation, and drive strategic transformation within the AMS region
• Establish operational cadences and lead a high-performing operations team, fostering a collaborative culture while implementing new processes and technologies

Required qualifications

• 12+ years of relevant work experience in tech strategy/operations, management consulting, or customer success, with a preference for field operations experience
• Strong data analytics and financial acumen, with the ability to synthesize complex information
• Proven success in leading teams and developing talent within complex, matrixed environments
• Exceptional written and verbal communication skills, with the ability to influence senior leaders
• Bachelor's degree required; MBA or advanced degree preferred