Senior Director of Patient Services

Job Summary

Leading the design and management of patient services, the full-time Senior Director of Patient Services will establish a comprehensive support model for the launch of a cell therapy for Duchenne muscular dystrophy, ensuring patient access and treatment initiation in a remote setting.

Key Responsibilities

• Develop and execute the U.S. patient services strategy and launch-readiness plan
• Lead the implementation and oversight of hub operations and patient services vendors
• Build and lead the patient services organization, focusing on team development and operational excellence

Required Qualifications

• Bachelor's degree required
• Progressive experience in patient services or hub operations within the biotechnology or pharmaceutical industry
• Demonstrated success in building and scaling patient support programs for rare diseases or complex therapies
• Deep knowledge of benefits investigation, prior authorization, and case management processes
• Experience managing external vendors and budgets related to patient services operations