Senior Director of Patient Services

Job Summary

Leading the design and implementation of patient services infrastructure, the full-time salaried Senior Director of Patient Services will oversee patient support programs, reimbursement hub services, and financial assistance operations in a fully remote environment.

Key responsibilities

• Develop and execute the patient services strategy for the launch of new therapies, ensuring operational readiness and cross-functional collaboration
• Manage the design, implementation, and ongoing performance of patient services and reimbursement hubs, including benefit verification and treatment coordination
• Oversee patient affordability and financial support programs, establishing compliance and eligibility workflows while monitoring program performance

Required qualifications

• Bachelor's degree in business or a related field
• 15+ years of experience in the biotech/pharma industry with significant leadership in patient access and services
• Experience with the launch of new therapies, particularly physician-administered drugs
• Proven ability to negotiate and manage complex contracts and vendor relationships
• Strong understanding of reimbursement considerations, including commercial, Medicare, and Medicaid processes