Senior Director of Professional Services
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Job Summary
Leading the N4 practice across Europe, the Middle East, and Africa, the full-time Senior Director of Professional Services will manage service sales, delivery, and practice management while driving AI-enabled delivery and standardized methodologies remotely or from various EMEA locations.
Key responsibilities
- Partner with Sales to scope and close N4 services engagements while meeting regional financial and operational goals
- Lead the adoption of AI-enabled methods and standardized delivery frameworks to ensure successful project outcomes
- Manage multiple teams, develop strategies for regional growth, and enhance the coaching capabilities of senior management staff
Required qualifications
- 15+ years of experience in professional services, with at least 10 years in a management role
- Proven leadership in delivering Terminal Operating System or similar enterprise application implementations
- Strong customer-facing experience, including pre-sales and executive engagement
- Deep expertise in digital transformation and AI-driven delivery
- Experience in the port, terminal, or supply chain industry is preferred; fluency in English is required
Complete Job Description
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