Senior Director of Relationship Management

Job Summary

Leading a team of relationship managers, the full-time Senior Director of Relationship Management will drive client-facing solutions for the voluntary benefits line of business, ensuring seamless service delivery and proactive issue resolution in a remote setting.

Key responsibilities

• Own the execution of client service strategies, collaborating with cross-functional teams to resolve service issues
• Measure and direct action plans to achieve goals related to client retention and market insights
• Evaluate data sources and develop a metrics-driven framework to enhance decision-making and business improvements

Required qualifications

• Bachelor's degree preferred
• 8+ years of client management experience with at least 2 years in a leadership role
• Certifications in voluntary benefits, project management, or lean/change management strongly preferred
• Experience in developing metrics and applying data for business improvement
• Strong understanding of revenue drivers and client retention strategies