Senior Ecommerce Manager

Job Summary

Owning the post-purchase experience for customers, the full-time Senior Ecommerce Manager will manage cancellation flows, order management, loyalty, and referral experiences while collaborating with cross-functional teams to build new features and improve retention metrics in a remote environment.

Key responsibilities

• Oversee customer engagement and performance after purchase, focusing on cancellation flows and loyalty programs
• Develop and launch new post-purchase features through collaboration with the Retention team, Engineering, and Data
• Analyze engagement metrics and retention data to identify improvement opportunities and inform upsell and cross-sell strategies

Required qualifications

• 3-7 years of experience in product management, eCommerce, or retention-focused roles, preferably in a DTC environment
• Proficiency with AI-assisted workflows in design and development, such as Claude Code and Claude Design
• Strong background in analytics and retention reporting tools like GA4 or Heap
• Experience in customer research and UX design methodologies
• Knowledge of pricing strategies, including modeling and testing platforms like Intelligems