Senior Engagement Manager
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Job Summary
Leading a portfolio of customer engagements, the full-time Senior Engagement Manager will oversee onboarding and expansion initiatives, facilitate technical workshops, and ensure alignment between technical teams and customer executives while working remotely.
Key responsibilities
- Manage concurrent customer engagements from discovery to deployment and acceptance
- Conduct onboarding and expansion engagements, addressing blockers and supporting renewals
- Facilitate executive reviews and technical workshops, translating technical concepts into business terms
Required qualifications
- 8+ years in technical program management or consulting delivery, with a background in cloud or network infrastructure
- Experience with at least two major public cloud platforms (AWS, Azure, GCP) and understanding of cloud networking and security
- Proven track record of managing escalations and expectations with executive stakeholders
- Hands-on experience using AI tools to enhance work efficiency
- Willingness to obtain company product and cloud certifications post-hire
Complete Job Description
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