Senior Enterprise Success Manager
Job Summary
Owning a portfolio of high-value enterprise accounts, the full-time Senior Enterprise Mission Success Manager will guide complex customer relationships through onboarding, implementation, and ongoing support in a remote capacity.
Key responsibilities
- Lead customer kickoffs, onboarding, and executive-level Quarterly Business Reviews, ensuring alignment on success roadmaps
- Guide customers through technical implementations and navigate security compliance processes, including ATO and FedRAMP
- Manage high-severity technical escalations, collaborating with support, engineering, and security teams to drive resolutions
Required qualifications
- 7+ years in customer success, technical account management, or solutions engineering, preferably in government contracts
- Direct experience supporting the Department of War (DoW) or Federal Civilian agencies
- Fluency with cloud-native technologies such as containers, Kubernetes, and CI/CD pipelines
- Strong knowledge of ATO, FedRAMP, and DoD Cloud Computing SRG impact levels
- Proven track record managing complex enterprise accounts with multiple stakeholders
Complete Job Description
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