Senior Enterprise Support Engineer
Job Summary
Seeking a proactive Senior Enterprise Support Engineer to work remotely, this full-time role will serve as the primary technical advisor for enterprise clients, managing technical issues, conducting live strategy calls with C-suite executives, and orchestrating AI agent deployments.
Key responsibilities
- Lead enterprise client engagements by uncovering workflow pain points and translating business requirements into technical solutions
- Investigate and resolve production incidents across various technologies, performing log analysis and isolating root causes
- Configure and deploy autonomous AI agents to automate workflows and enhance self-service knowledge bases
Required qualifications
- 4+ years of experience in technical support, support engineering, QA, or solutions engineering
- Proven ability to present and advise enterprise stakeholders during live video calls
- Hands-on proficiency in SQL and experience with cloud log analysis tools such as CloudWatch and Datadog
- Understanding of REST APIs, JSON payloads, and enterprise authentication protocols
- Active practitioner of generative AI tools for log parsing and workflow automation
Complete Job Description
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