Senior Escalation Engineer
Job Summary
Working remotely in a full-time capacity, the Senior Escalation Engineer will manage customer technology deployments, provide technical support for complex product issues, and collaborate with various teams to ensure effective case resolution.
Key responsibilities
- Log and update support cases, informing customers of status and solutions in a timely manner
- Analyze customer systems and configurations to identify problems and recommend solutions
- Provide technical product support to field engineers and assist with escalations to R&D as needed
Required qualifications
- Experience as a Technical Support Engineer with case management and call resolution
- Expertise with Windows and Linux Operating Systems; familiarity with AIX and Solaris is a plus
- Experience with public cloud infrastructure and services
- Strong organizational and systems analysis skills
- Enthusiasm for learning new technologies and applications
Complete Job Description
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