Senior Event Manager

Job Summary

Managing complex events, the full-time Senior Event Manager will prepare event documentation, coordinate with sales and property departments, and ensure high-level service throughout all phases of events while working onsite in San Francisco.

Key responsibilities

• Oversee customer experiences from file turnover through post-event phases, including managing group room blocks and meeting spaces
• Lead pre-event and post-event meetings to address operational challenges and gather feedback
• Maximize revenue by up-selling products and services throughout the event process

Required qualifications

• High school diploma or GED with 2 years of experience in event management or related field, or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major
• Experience managing customer budgets and event profitability
• Ability to conduct effective pre- and post-event meetings
• Proven track record in customer service and handling guest feedback
• Strong understanding of sales processes and event operations