Senior Help Desk Analyst

Job Summary

Supporting end users through various communication channels, the full-time Senior Help Desk Analyst will provide technical assistance for PCs, mobile devices, and peripherals while serving as an escalation point for Help Desk Analysts in a fully remote environment.

Key responsibilities

• Support end users by phone, email, and ticketing system, acting as an escalation point for complex issues
• Manage user administration in Active Directory, VPN, Microsoft 365, and Exchange
• Collaborate with System Administrators to resolve technical issues and support enterprise applications

Required qualifications

• 4+ years of experience in desktop configuration and support of Microsoft applications
• Experience with desktop imaging, inventory, and reporting tools
• Proficient in supporting file servers and printers within a Microsoft Active Directory infrastructure
• Understanding of networking and security technologies, including routers, switches, and firewalls
• Associates Degree or 2+ years of professional experience in Information Security or Computer Science