Senior Help Desk Technician
Job Summary
Providing remote technical support for a production fleet of ATMs, the part-time Senior Help Desk Technician will troubleshoot hardware and software issues, assist field service technicians, and ensure high availability in a fast-paced environment.
Key responsibilities
- Deliver technical phone support to troubleshoot and resolve ATM issues for field service technicians
- Monitor multiple email inboxes and respond to inquiries in accordance with established Service Level Agreements (SLAs)
- Act as a liaison between internal teams and vendors to resolve escalated technical issues
Required qualifications
- At least 1 year of experience in a help desk or technical support role
- Experience troubleshooting hardware, software, and network-related technical issues
- Associate's Degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
- Ability to work nights and weekends as required
- Strong interpersonal skills to collaborate effectively with end users and technicians
Complete Job Description
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