Senior Incident Manager
Job Summary
Owning the incident management process end-to-end, the full-time Senior Incident Manager will lead live incidents, design a unified incident process, and establish Problem Management from the ground up, all while working remotely in a role that requires participation in a 24/7 on-call rotation.
Key responsibilities
- Lead live incidents and manage the war room/bridge to drive restoration efforts
- Design and implement a unified incident management process across Loomi products
- Establish Problem Management practices, including root cause analysis and a known error database
Required qualifications
- 5+ years of experience in incident management or a related SaaS operations role
- Proven ability to lead incident bridges under pressure
- Hands-on experience with ITSM/incident tooling such as Jira, Zendesk, and PagerDuty
- Strong analytical skills for conducting root cause analysis
- Commitment to becoming proficient in Loomi at both functional and technical levels
Complete Job Description
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