Senior Intake Coordinator

Job Summary

Seeking a full-time remote Senior Intake Coordinator, this role will manage assigned client accounts, ensuring adherence to protocols while delivering exceptional customer experiences and collaborating with internal teams to facilitate claims processing.

Key Responsibilities

• Manage assigned client accounts, ensuring adherence to client protocols and service expectations
• Partner with clients, providers, and internal teams to support effective program operations
• Review, interpret, and accurately enter claim information and supporting medical documentation

Required Qualifications

• Associate degree or equivalent relevant experience
• Customer service experience, preferably in a call center, production, or client-facing environment
• Experience with medical billing, medical terminology, and surgical implants
• Proficiency with Microsoft Office and the ability to work efficiently across multiple computer systems
• Bilingual English/Spanish skills are a plus