Senior Intake Coordinator
Job Summary
Detail-oriented and customer-focused, the fully remote Senior Intake Coordinator will manage phone calls, create Durable Medical Equipment (DME) and Home Health referrals, and ensure high-quality service throughout the intake process, working Monday through Friday from 12:00 PM to 8:30 PM EST.
Key responsibilities:
- Receive and answer phone calls professionally while processing DME and Home Health referrals
- Maintain accurate records of payer billing information and manage incoming mail and referrals
- Assist with the implementation of new customers in proprietary software and complete unmatched e-claim reports
Required qualifications:
- Some college credit and/or experience in a related discipline
- At least one year of experience with Injured Workers or Workers' Compensation Insurance
- Strong computer skills, including proficiency in Outlook, Excel, Word, and proprietary software
- Knowledge of medical terminology and confidentiality requirements regarding Protected Health Information (PHI)
- Excellent organizational skills with the ability to prioritize and multitask effectively
Complete Job Description
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