Senior Intelligence Customer Operations Analyst

Job Summary

A company is looking for a Senior Intelligence Customer Operations Analyst.

Key Responsibilities:

• Facilitate high levels of customer satisfaction and maintain ownership of assigned customer accounts
• Write intelligence reports and draft briefings for customers
• Advocate for customers with internal teams to improve products and ensure customer feedback is accounted for

Required Qualifications:

• 5+ years of experience in cyber threat intelligence or all-source intelligence analysis
• Understanding of cyber threat intelligence terminology and data communication concepts and technologies
• Willingness to learn new technologies, terminology, and processes
• Ability to communicate complex topics succinctly to both internal and client-facing executives
• Must be based in the Pacific or Mountain time zones of the United States