Senior IT Application Support Analyst

Job Summary

Seeking a skilled Sr. IT Application Support Analyst (Level 3 Support) for a full-time remote position, responsible for providing expert technical support, troubleshooting complex application incidents, and collaborating with cross-functional teams to enhance digital platforms for commercial and US government clients.

Key responsibilities

• Lead resolution of complex application incidents, performing root cause analysis and maintaining client relationships until issues are resolved
• Collaborate with Engineering, DevOps, and Sales teams to troubleshoot issues and onboard new clients onto digital solutions
• Monitor application stability, manage alert notifications, and participate in shift and on-call rotations to meet performance expectations

Required qualifications

• Minimum 5 years of experience in supporting enterprise-level applications in an advanced (L3) support capacity
• Advanced experience with cloud-based architecture and proficiency in major cloud service providers
• Deep understanding of IT service delivery principles, including Incident, Problem, and Change Management
• Strong experience with Linux and modern observability frameworks
• Bachelor's degree from an accredited university is required