Senior IT Customer Liaison
Job Summary
To support strategic planning and customer engagement, the part-time Senior IT Customer Liaison will gather and prioritize business requests, lead discovery activities, and develop roadmaps while working remotely for 24 hours per week.
Key Responsibilities
- Gather, assess, and prioritize business requests and technology initiatives
- Lead pre-discovery and discovery activities, including stakeholder interviews and requirements gathering
- Analyze current business processes to identify opportunities for efficiency improvements and automation
Required Qualifications
- Significant experience as a business liaison between operational stakeholders and IT organizations
- Experience gathering requirements and supporting software or technology implementations
- Strong background in business process analysis and operational improvement
- Experience leading discovery workshops and solution planning efforts
- Ability to translate business needs into actionable technology initiatives
Complete Job Description
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