Senior IT Operations Analyst

Job Summary

Owning the internal support ticket queue and driving continuous improvement, the full-time Senior IT Operations Analyst will manage operational IT tasks, coordinate with external partners, and oversee equipment and asset management in a remote work environment.

Key Responsibilities

• Own the internal support ticket queue, establishing SLAs and proactively identifying recurring issues
• Serve as the operational contact with external IT managed services and monitor vendor performance
• Manage the full hardware lifecycle, including procurement, configuration, and inventory maintenance

Required Qualifications

• Bachelor's degree preferred or equivalent practical experience
• 5+ years of experience in IT operations or support with demonstrated ownership of processes
• Proficiency in Microsoft 365 administration and working knowledge of Azure/Entra ID
• Experience with hardware procurement and asset lifecycle management
• Ability to operate independently and manage competing priorities