Senior IT Specialist
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Job Summary
Providing first-line support for internal technical issues, the full-time remote Senior IT Specialist will troubleshoot hardware, software, and network challenges, manage service tickets, and ensure systems are secure and optimized for performance.
Key Responsibilities
- Troubleshoot and resolve hardware, software, network connectivity, and enterprise application issues
- Manage incoming IT support tickets and collaborate with cross-functional teams to escalate issues as necessary
- Support IT onboarding and offboarding processes, including user provisioning and hardware setup
Required Qualifications
- 4-6 years of experience in an IT/SaaS company
- Strong knowledge of Windows and macOS systems, networking fundamentals, and SaaS applications
- Hands-on experience with identity and access management tools (Okta) and endpoint management tools (Intune, Jamf)
- Skilled in troubleshooting hardware, software, and network issues in distributed environments
- Familiarity with IT onboarding/offboarding processes and user provisioning
Complete Job Description
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