Senior IT Specialist

Job Summary

To ensure the reliability, availability, and security of IT infrastructure, the full-time Senior IT Specialist will serve as the primary administrator for Google Workspace, support Salesforce, and manage critical systems while designing automated solutions for employee onboarding and self-service tools in a remote work environment.

Key responsibilities

• Design and maintain automated onboarding and offboarding workflows to ensure timely and accurate provisioning of accounts and access
• Build self-service tools and documentation to empower employees in resolving common IT needs independently
• Administer Google Workspace and Salesforce, including user management and security compliance, while troubleshooting complex IT issues

Required qualifications

• Proven experience in IT administration, particularly with Google Workspace and Salesforce
• Strong background in automation and workflow design
• Experience with MDM platforms and endpoint compliance management
• Familiarity with IT standards, policies, and procedures documentation
• Ability to collaborate effectively with cross-functional teams to identify and address technical needs