Senior IT Support Engineer
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Job Summary
Working remotely in a full-time capacity, the Senior IT Support Engineer will manage day-to-day IT support, including ticket management, technical troubleshooting, and strategic IT projects while serving as a point of contact for complex issues across Mac, Windows, and cloud-based environments.
Key responsibilities
- Own day-to-day IT support, including technical troubleshooting and management of strategic projects
- Investigate complex issues, identify root causes, and determine effective solutions beyond standard troubleshooting
- Coordinate with the IT team to maintain consistent support practices and improve security and access management processes
Required qualifications
- 4+ years of IT experience with exposure to end-user support, security, networks, and access management
- Experience in a SaaS-centric environment using Office 365 or Google Workspace, supporting 100+ team members
- Background supporting both Mac and Windows environments
- Strong troubleshooting skills with the ability to investigate unfamiliar issues
- Ability to think strategically and recommend improvements for IT operations
Complete Job Description
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