Senior IT Support Engineer
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Job Summary
To enhance IT operations, the full-time Senior IT Support Engineer will deliver hands-on technology support, manage ticketing and troubleshooting, oversee hardware logistics, and collaborate with the IT team to improve security and access management in a remote work environment.
Key responsibilities
- Own day-to-day IT support, including ticket management and technical troubleshooting
- Serve as a technical point of contact for complex issues, identifying root causes and solutions
- Manage hardware logistics, including procurement, inventory, and repairs, while improving onboarding and security processes
Required qualifications
- 4+ years of IT experience across multiple areas, including end-user support and security
- Experience in a SaaS-centric environment using Office 365 or Google Workspace
- Background supporting both Mac and Windows environments
- Strong troubleshooting skills and ability to investigate unfamiliar issues
- Demonstrated ownership and sound judgment in decision-making
Complete Job Description
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