Senior IT Support Engineer

Job Summary

To support a rapidly scaling virtual medical practice, the full-time Senior IT Support Engineer will manage core IT systems, provide support coverage during east coast hours, and automate repetitive tasks while ensuring a secure technology environment remotely.

Key responsibilities

• Create an intuitive technology environment for users and oversee IT support coverage
• Serve as the escalation point for complex troubleshooting and manage core systems like Okta and Google Workspace
• Design and implement security policies and automate onboarding and offboarding processes for a distributed team

Required qualifications

• 5+ years of experience in IT support/operations with a focus on escalations and core system ownership
• Deep experience administering Okta, Google Workspace, and Slack, including SSO and access reviews
• Experience supporting Apple hardware with MDM tools and managing device lifecycle for remote teams
• Comfort with scripting or automating tasks using tools like Okta Workflows or Python
• Strong customer service skills with the ability to communicate technical concepts to non-technical users