Senior IT Support Specialist
Job Summary
Supporting the business with various IT initiatives, the full-time Senior IT Support Specialist will address technology-related issues, maintain computer systems, and provide user support while working onsite in Aliso Viejo.
Key responsibilities
- Address and mitigate technology-related issues for employees, including desktop support and user account administration
- Evaluate and test new technologies while maintaining AV and conference room technologies
- Work within the ticketing system to track, communicate, and remediate IT issues, creating guides for employee support
Required qualifications
- Minimum of 2 years in an IT-related field or relevant customer service role
- Experience with installing and troubleshooting software, including MS Office and SaaS products
- Familiarity with SaaS ticketing systems such as Zendesk or ServiceNow
- Proficiency in supporting both Mac OS-X and Microsoft Windows environments
- Professional certifications such as ITIL Foundations or CompTIA A+, and a BS in Computer Science or related field
Complete Job Description
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