Senior IT Support Specialist
Job Summary
Delivering advanced remote desktop support and onsite field services, the hybrid Senior IT Support Specialist will diagnose and resolve complex incidents while coordinating with cross-functional teams to improve service reliability in enterprise environments.
Key responsibilities
- Provide high-quality remote desktop support by diagnosing and resolving complex hardware and operating system issues
- Coordinate field services activities, including device provisioning and replacement, to minimize downtime for critical business operations
- Collaborate with infrastructure and application teams to document incident details and implement secure configuration baselines for desktops and laptops
Required qualifications
- 8 to 12 years of experience in remote desktop support and field services in large-scale environments
- Strong proficiency in operating systems, endpoint security tools, and enterprise desktop management platforms
- Familiarity with collaboration tools and hybrid work enablement techniques
- Domain awareness of property and casualty insurance processes is a plus
- Commitment to continuous learning in endpoint technologies and support methodologies
Complete Job Description
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