Senior ITSM Process Consultant
Job Summary
To standardize and monitor ticketing processes across 20 ski resorts, the remote Senior ITSM Process Consultant will assess workflows, establish governance standards, and develop operational reports using TeamDynamix over a 3-month engagement.
Key responsibilities
- Assess ticketing workflows and governance gaps across resorts
- Establish standards for ticket routing, prioritization, escalation, and closure
- Develop operational reports and dashboards to monitor ticket quality and SLA compliance
Required qualifications
- Proven experience in ITSM, Ticketing Operations, and Service Desk Governance
- Strong preference for experience with TeamDynamix
- Knowledge of ITIL, Incident/Request Management, and SLA Compliance
- Experience in ticket workflow standardization and process governance
- Ability to analyze ticket data and create reporting dashboards
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 38,908 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
