Senior ITSM Service Management Lead
Job Summary
Owning the Information Technology Service Management Plan for the USMEPCOM ENLIST program, the full-time remote Senior ITSM Service Management Lead will manage service delivery, oversee ITIL best-practice adoption, and lead performance management initiatives across service-management processes.
Key responsibilities
- Develop and implement the ITSM Plan, ensuring continuous improvement and governance of the Service Management System
- Lead the integration of 21 required service-management processes and oversee service-level performance metrics
- Promote the adoption of ITIL best practices and guide teams in service delivery and continual improvement activities
Required qualifications
- Active Secret clearance or higher
- Bachelor's degree in Information Technology, Information Systems, Business Management, or a related field
- Minimum of 8 years of relevant professional experience
- Current ITIL Foundation certification or higher
Complete Job Description
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