Senior Learning Facilitator

Job Summary

Owning live training delivery across all mortgage fulfillment functions, the full-time Senior Learning Facilitator will design and facilitate complex learning programs for new hires and ongoing education in a remote environment.

Key responsibilities

• Facilitate live training sessions and onboarding programs primarily in a virtual format, with occasional in-person delivery
• Adapt facilitation techniques to engage participants at varying competency levels and gather feedback for continuous improvement
• Collaborate with Enablement Managers and Instructional Designers to prepare training materials and maintain the facilitation calendar

Required qualifications

• 8+ years of experience in professional training facilitation or learning program management
• Demonstrated experience in the mortgage industry, specifically in training for mortgage sales or fulfillment
• Master-level facilitation skills across virtual and live formats, with proficiency in virtual training platforms
• Strong analytical skills to interpret evaluation data and generate actionable insights
• Self-directed with the ability to manage multiple concurrent training programs and prioritize workload effectively