Senior Loan Counselor

Job Summary

To support effective loan recovery efforts, the full-time Senior Loan Counselor will manage collections on loans that are 30 days or more past due, providing counseling on loss mitigation solutions while working remotely.

Key responsibilities

• Initiate proactive contact with delinquent borrowers to reestablish payment patterns and reduce default risk
• Negotiate and restructure repayment arrangements in compliance with investor and regulatory requirements
• Collaborate with internal departments and external partners to maximize collection efforts and support resolution strategies

Required qualifications

• High school diploma or equivalent required
• Knowledge of investor and insurer guidelines preferred
• Previous experience in collections and related default loan servicing preferred
• Experience with ICE Mortgage Technology platforms, including MSP, is highly preferred
• Proficiency with Windows operating systems and Microsoft Office applications required