Senior Loyalty Strategy Consultant

Job Summary

To support the development and optimization of innovative customer loyalty strategies, the full-time Senior Loyalty Strategy Consultant will provide thought leadership and manage client engagements remotely, focusing on loyalty program design and customer engagement practices.

Key responsibilities

• Provide loyalty and rewards program thought leadership for internal and external stakeholders
• Assess and define client loyalty strategy and reward program needs in collaboration with internal teams
• Maintain awareness of market trends and best practices in customer engagement and loyalty programs

Required qualifications

• Bachelor's Degree in Business, Marketing, Strategy, Communications, Finance, or a related field
• 8+ years of experience in loyalty strategy and customer rewards program development
• 8+ years of experience in customer engagement and retention strategy development
• 5+ years of experience in management consulting or client-facing strategic advisory roles
• Proven experience presenting executive-level strategic recommendations