Senior Manager, AI Customer Success
Job Summary
Leading the Customer Success team for Source by Webflow, the full-time Senior Manager, AI Customer Success will manage strategic enterprise accounts, drive retention and expansion, and build a culture of experimentation while working remotely.
Key responsibilities
- Lead and grow the Source Customer Success team by hiring, coaching, and fostering a culture of shared learning
- Manage strategic Source accounts, serving as an executive sponsor and building relationships with senior leaders
- Drive retention and expansion by owning renewals, forecasting, and account health while partnering with Sales on growth initiatives
Required qualifications
- 8+ years in customer success, account management, or consulting within a B2B software company
- 2+ years of experience managing a customer success or account management team
- Proven success in driving retention and revenue growth against commercial targets
- Technical aptitude related to codebases, deployment pipelines, and integrations
- Experience in applied AI or leading complex digital transformation programs
Complete Job Description
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